Help
Why haven't I gotten any emails? How can I white list your email so I will receive them?
Due to the nature of email, please allow up to 24 hours for any email to arrive. If, after 24 hours, you never
receive the expected email, verify that your email address on record (you can check this in My Profile) is
correct and that your are checking the right email account for the email. If the email address on record is
correct, check to make sure the email didn't go into your Spam/Junk/Trash folder.
If you find that the email is going to your Spam/Junk/Trash folder, most email clients have an option for you to mark that email
as non-spam/junk/trash. Once you do that, all future emails from that email address will go to your Inbox. See your email
client's help section for more information on how to do this.
If you are still not receiving email, it's possible that the email is being bounced back to us because your email client
thinks it is spam. To make sure this doesn't happen, you can whitelist ytb@theacademy.com, the email address that will be
sending you emails.
To whitelist an email address means you add it to a list of contacts from whom you deem it acceptable to receive
email and they should not be sent to the Spam/Junk/Trash folder. Please see your email
client's help section for more information on how to do this.
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